my work

I thrive on building innovative solutions and tackling diverse projects. From leading the design and rollout of blockchain intelligence tools to spearheading web3 solutions and managing cloud migrations, my journey has been all about creating impactful technology. Here's a summary of my work so far.

Coinbase

Technical Services Engineer, March 2024 - Present

Working with enterprise customers to help them build with our cloud development platform. Assisting and building solutions for developers using our products, updating documentation, and creating code samples with all our API products.

  • Collaborated with enterprise customers to architect and deploy solutions using Coinbase's cloud development platform, ensuring seamless integration and optimal performance.
  • Developed and maintained comprehensive documentation and code samples for all API products, enhancing the developer experience and facilitating easier adoption of Coinbase's technologies. Check out the documentation here.
  • Provided technical support and guidance to developers, helping them troubleshoot issues and optimize their use of Coinbase's products.
  • Built custom solutions and tools to address specific customer needs, driving increased satisfaction and engagement with Coinbase's platform.

TRM Labs

Staff Solutions Architect, June 2023 - Present

Leading the tailored design and rollout of TRM Labs API, a leading blockchain intelligence tool that provides financial institutions and governments with the tools and data to fight crypto-based financial crime.

  • Steering the design and delivery of TRM API integration solutions for 40+ projects, transforming client requirements into tailored platform customizations, leading to a 30% uptick in client success and satisfaction rates.
  • Championing 60+ high-impact technical client discovery sessions to increase TRM's technology suite adoption by 25% and ensure a high level of alignment rate between client visions and platform capabilities.
  • Standardizing integration resources, launching 10+ advanced dashboard tools and refining API documentation, raising the bar for integration quality and leading to a 35% CSAT improvement in client and internal feedback.

Polygon Labs

Solutions Engineer, August 2022 - February 2023

  • Spearheaded cutting-edge web3 solutions for the Entertainment, DeFi, and NFT sectors, significantly boosting client satisfaction and retention rates. Delivered tailored solutions that drove increased adoption and customer engagement.
  • Standardized the operational strategy for the solutions engineering and support teams, comprising 12 members, enhancing team efficiency and effectiveness in meeting customer needs and interfacing with external teams.
  • Developed and showcased Proof-of-Concept (POC) integrations using Next.js and JavaScript, demonstrating to potential customers the ease and effectiveness of integrating with Polygon's platform. This initiative played a critical role in driving further adoption and engagement with the platform.
  • Successfully recommended, architected, and delivered innovative web3 solutions, resulting in a measurable increase in customer satisfaction and retention within the Entertainment, DeFi, and NFT industries.
  • Played a pivotal role in driving Polygon integration by developing comprehensive integration solutions, further solidifying Polygon's position as a leading web3 platform.

OpenSea

Developer Relations Engineer and Product Manager Rotation, January 2022 - July 2022

  • Spearheaded product management for the developer community, owning comprehensive documentation, robust sample code (Python and JS), and best practices. Effectively distilled actionable feedback for product engineering and cross-functional teams, enhancing overall product quality and user satisfaction.
  • Directed the architecture of partner engineering strategy, adeptly engaging and resolving technical issues with key partners such as Consensys, Snap, Instagram, Coinbase, Yuga Labs, Rarible, MoonPay, and Cool Cats. This initiative culminated in a streamlined redesign of the partner relationship management tracker, significantly improving team efficiency.
  • Oversaw level 2 developer support, expertly addressing complex partner and developer queries, ensuring swift and accurate solutions.

Product Manager (Trial), March 2022 - July 2022

  • Orchestrated the strategic development of the OpenSea API and SDK, prioritizing over 100 developer feature requests. This effort led to a substantial increase in NPS scores, a notable reduction in support tickets, and higher adoption rates for the SDK/API.
  • Implemented a highly efficient Zendesk automation system, processing over 400 cases per week and significantly boosting developer NPS scores.
  • Drove the development and deployment of an API key distribution tool, resulting in a remarkable 30-point NPS score increase and establishing a consistent Service Level Agreement (SLA) for API performance.

Google

Technical Account Manager, October 2020 - January 2022

  • Selected for Google's prestigious internal rotational Software Engineering Bootcamp, an exclusive program with only 40 out of 500 candidates accepted. Shipped code that met Google's rigorous engineering standards and completed rotations across various teams.
  • Coached enterprise customers to architect and deploy critical cloud solutions, ensuring optimal performance and alignment with business objectives. Successfully managed multiple accounts, contributing to a total of $217M in managed customer revenue.
  • Led an AWS to GCP BigQuery/Dataproc migration for a new customer, providing comprehensive support, technical guidance, and project management. This initiative resulted in over $300K revenue growth, with GCP spend increasing by more than 10% each month.

Microsoft

Technical Account Manager, July 2019 – October 2020

  • Managed 20+ enterprise accounts utilizing Microsoft's full suite of products, including Azure and Office 365, maintaining direct communication with executives. Achieved a 50% annual increase in revenue for Azure and Office, and improved customer uptime by 30%.
  • Orchestrated on-premises to cloud migrations for over 10 accounts, completing 100% of the migrations ahead of schedule, demonstrating exceptional project management and technical expertise.
  • Headed the Modern Workplace team, providing innovative internal tools and training programs to over 40 account managers, enhancing overall team performance and customer satisfaction.

JPMorgan Chase

Software Engineering Intern, New York, New York, June 2018 - August 2018

  • Designed and implemented a centralized rule engine, reducing rule modification time by 40%, allowing Wealth Management users to easily modify business function rules and manage operations.
  • Created a Business Rule Management System, cutting the cost and risk of modifying rules by 35%.
  • Enhanced user experience by implementing a user interface that simplified rule functionality, resulting in a 25% increase in user satisfaction.

Software Engineering Intern, Houston, Texas, June 2017 - August 2017

  • Implemented a quality assurance dashboard that improved tech team productivity metrics visibility by 50%.
  • Analyzed level of productivity by running SQL queries in HP ALM tool database, leading to a 20% increase in process efficiency.
  • Streamlined efficiencies by designing features such as project tracking, defect report, and requirement mappings, which enhanced overall project delivery time by 30%.
  • Collaborated with the cloud migration team to test data on the internal cloud platform, improving data migration accuracy by 15%.

Education

Hack Reactor, Advanced Software Engineering Certificate, Graduated 2022

Florida International University, Bachelors in Computer Science, Graduated 2019

Skills & Interests

Expertise: Cloud Infrastructure, Process Automation, NFT's, Web3, Strategy, Partner Development

Technologies & Languages: JavaScript, Next.js, Vercel, Python, React, SQL, Solidity, Django, Flask, WordPress, NodeJS

Certificates: GCP Professional Cloud Architect, Azure Fundamentals, HVAC Technician